The Federal Competition and Consumer Protection Commission (FCPC) says it has recovered over ₦40 million and more than $10,000 from local and international airlines.
According to the FCCPC, the funds came from unresolved passenger complaints, including ticket refunds, lost baggage claims, and cancelled flights for which airlines failed to compensate customers.
The Executive Vice Chairman and Chief Executive Officer of the FCCPC, Tunji Bello, disclosed this during the signing of a Memorandum of Understanding between the FCCPC and the Lagos State Consumer Protection Agency at the FCCPC headquarters in Abuja.
“The Legal State Consumer Protection, although we believe that the issue of transportation, particularly when it comes to airlines, is actually within the purview of this FCCPC. But we have tried on our own. We’ve tried to ensure that consumers will get value for money,” Bello said on Tuesday.
“And from local and international airlines, we’ve recovered over 40 million and over 10,000 U.S. dollars. However, we discovered that recently, in the past two to three months, our jurisdiction has been challenged. And we are telling them that just wait.”
The Commission noted that the recoveries followed investigations into unfair practices within the aviation sector. It warned airlines to comply with consumer protection regulations or face sanctions.
The FCCPC also urged passengers to report unresolved issues through its official channels, adding that it remains committed to protecting air travellers’ rights.